My Framer Site

Project 1

Blackboard Learn's Redesigned Experience

Blackboard Learn

Blackboard Resign is a user-centered design project that investigated user difficulties

with Blackboard and designed solutions to improve their experience.

Tools

Figma, FigJam, Notion, Zoom

Duration

2 weeks

Introduction

My Role

UX/UI Designer. Research, conceptualization, design, and prototyping.

Problem Discovery

What targeted changes can be made to Blackboard to effectively support users' learning journeys?

During early interviews with UMBC graduates, it was found that many of them struggle to use Blackboard effectively for academic purposes. Despite beginning with a clear goal in mind, they often end up quitting or struggling. This led to the question -

Understanding Needs, Building Solutions:

5-Step Design Thinking Process

The Process

Design Process

5-Step Design Thinking Process

Empathize

Define

Ideate

Prototype

Test

Understanding Needs, Building Solutions: ‘

5-Step Design Thinking Process

Menstrual Waste Disposable System aims to develop a sustainable and affordable solution for the disposal of menstrual waste. The project is focused on designing a system that is easy to use, hygienic, and environmentally friendly. This solution focusing on ways to reduce the cost of the system and to make it available in developing countries.

Our Solution

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Empathizing with Users

Menstrual Waste Disposable System aims to develop a sustainable and affordable solution.

Menstrual Waste Disposable System aims to develop a sustainable and affordable solution for the disposal of menstrual waste.

User faces difficulty navigating the system.

The system is not intuitive for a user to use.

Users doesn’t have a good grasp of all feature functionalities.

Why are there still gaps between the system and people in the system?

User flow

Identifying the Pain Points

Low motivation makes it difficult to even maintain sub-routines like habit tracking, much less actually doing the habits.

As an expert, I also analyze based on the six usability goals, i.e., Effectiveness, Efficiency, Utility, Safety, Learnability, and Memorability. This method helped me point out the problems that need to be worked on for this redesign.

How can we ensure the chosen flow best aligns with user expectations and behaviors?

Other key insights

I found were that...

User faces difficulty navigating the system.

The system's lack of intuitiveness poses a significant challenge for users, hindering user’s ability to navigate and utilize its features efficiently. This lack of intuitiveness can lead to frustration and inefficiencies in user workflows.

User Dissatisfaction with System's Visual Design.

user expresses dissatisfaction with the visual aesthetics of the system, finding it lacking in attractiveness and appeal. Lack of visual appeal can diminish the user's overall experience and engagement with the system, potentially impacting their motivation to interact with it regularly

Users doesn’t have a good grasp of all feature functionalities.

Many users struggle with fully understanding all the functionalities offered by the system. This lack of comprehension can lead to underutilization of features and hinder users from maximizing the potential features of Blackboard.

In the Ideation stage, I tackled category navigation through card sorting. This user-centered approach helped refine the information architecture. For instance, "Course Materials" found a better home under "About the Course," while a broader "Help" section emerged.

Menstrual Waste Disposable System aims to develop a sustainable and affordable solution for the disposal of menstrual waste. Menstrual Waste Disposable System aims to develop a sustainable and affordable solution for the disposal of menstrual waste.

Menstrual Waste Disposable System aims to develop a sustainable and affordable solution.

Jessica Johnson

Defining Personas & Goals

M.S in Data Science, UMBC

Approaching a Solution

System Architecture

Consideration for our persona's context directed a user flow focusing on minimum steps and time.

By putting in a lot of hard work and effort, I have created a proposed version of the solution that includes aligned features for the system. These features have been thoughtfully categorized into two sections: primary and secondary. Their visual importance has been taken into account while designing the system.

Emphasizing progress through a visual, personal, and reflective experience

Design Goals

Visual

Navigation

Usability

Leveraging insights from card sorting, I sketched low-fidelity wireframes to visualize potential solutions for improved navigation and UI. Through brainstorming and iteration, I honed these ideas, ultimately selecting the most user-friendly solution. This solution was then translated into a high-fidelity prototype showcasing interactive elements like hover states and various component behaviors.

Designing an engaging user experience to encourage continued interaction with the system.

Emphasizes making navigation readily available and usable for all users.

Emphasize on designing the features for ease of use and discoverability.

Home

My Work

Curiosity Corner

About Me

The redesign project taught me some valuable lessons that I believe will help us in future projects. Firstly, I was able to work efficiently and gather solid feedback in a short amount of time. We did not have the luxury of multiple iterations, but the outcome was still impressive given the tight deadline. Secondly, conducting extensive interviews with two students allowed me to gain a better perspective of the issues they faced while using the system. This information was crucial in identifying the areas that required improvement. Overall, the project was a great success, and I believe that we can apply the lessons learned to future projects to achieve even greater results.

Project Takeaway

Consideration of our persona's context directed a user flow focusing on minimum steps and time.

The final MVP product

HomePage for New User

HomePage for Existing User

About the Course